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Customer experience | Sales, Customer Insights,...
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error in install outlook

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Posted on by 172

i cant install outlook from crm 365

this show error

error-in-install-outlook-for-crm-365.png

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  • LuHao Profile Picture
    40,892 on at

    Hi partner,

    Is Microsoft Outlook installed in your OS?

    If not, you need to install Microsoft Outlook before installing Dynamics 365 for Outlook.

    Before you run the Configuration Wizard to configure Dynamics 365 for Outlook, a Office Outlook profile must exist for the user. Therefore, Outlook must be run at least once to create the user's Outlook profile.

    https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/software-requirements

  • Suggested answer
    ba365guy Profile Picture
    2,950 on at

    Please install latest version of Microsoft Outlook. 

    Please configure the outlook with the same user credentials as D365 user

    Then install this add-on.

    Please find the detailed instructions here: https://docs.microsoft.com/en-us/dynamics365/outlook-app/dynamics-365-app-outlook-user-s-guide

  • windyMill Profile Picture
    437 on at

    what version of CRM you are using

  • Suggested answer
    ashish12 Profile Picture
    3,079 on at

    docs.microsoft.com/.../software-requirements

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