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Hello,
I have a client that is currently on Dynamics GP 2013 SP2. They have been using the Word Template feature to email out orders in PDF form before we upgraded to GP 2013. (The upgrade took place last Fall.) They started experiencing a strange issue when they try to email out orders today.
They get Send Document Errors but the message is related to Purchase Orders and not Sales Orders. For example:
This PO Number already exists on a receipt. Please use another PO number or
Before you can activate Workflow, you must unmark the Require Batch Approval Option in the Posting Setup window for the Payment Entry origin in the Purchasing Series.
This only occurs when they try to email the document. They can print the order to the screen or the printer just fine. I have researched the issue and I can find nothing on this. The only change that was made in the system is that the PSTL Item Combiner tool was used to consolidate items down from several hundred to less than 10. These items are not on the orders that are having this issue.
My other idea could this be a windows update to Outlook that caused this issue. They are using the MAPI connection.
Any help will be greatly appreciated.
Thanks,
David
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