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Service | Customer Service, Contact Center, Fie...
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Spatial Anchors - Position of markers

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Hello Community,

i use QR-Code as an anchor for some instructions.

Now i have the problem, that markers, that are far away from the anchor (~20-40m) are not exact at the position that i have chosen as author of the instruction. Sometimes the markers are in the wall (2m in the wall) and sometimes 2m before the wall. I have thought that the HoloLens 2 scans the room to know where the wall (or the object) is and so the markers should be always at the same position. 

Does i have to make some changes or some configures to have this problem solved?

Thanks a lot and have a nice day

GRich

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  • Suggested answer
    DavePinch Profile Picture
    on at
    RE: Spatial Anchors - Position of markers

    Thanks for your feedback and interest in Guides. To give you a bit of context, here is how Guides anchoring works.

    As soon as you scan a QR code, Guides creates a reference anchor at the QR code location. All the holograms of your guides are saved in space relative to that reference anchor. Every time the QR code is scanned, the reference anchor is repositioned to match the QR code as much as it can. To ensure your alignment with the QR code is still good, you can check the green outline that appears over it, which should be aligned with the edges of the QR code.

    During scanning, a small amount of angular error, usually not visible to the naked eye, might be introduced due to various factors. The angular error will be more noticeable the farther way the hologram is from the reference anchor. The position of holograms that are far away from the anchor might change after every scan.

    To overcome this issue and minimize the potential position error, we advise users to print QR codes at a minimum size of 10.1 cm and to keep the content of their guide within 5m of the reference anchor. If the procedure you are building requires users to walk long distances like mentioned, we would advise to split the steps into different guides.

    We continually invest in anchoring accuracy and will publish new documentation online to clarify these points very soon.

  • Community Member Profile Picture
    on at
    RE: Spatial Anchors - Position of markers

    GRich,

    First, you have to separate the HL2 scanning from the Guides scanning. The HL2 as a device may have data about a specific room but it doesn't mean the D365 Guides "software" is tapping into all that data, all the time that is a pretty heavy data load. Further, 20-40m is a hefty area to be moving away from an anchor point. Your question makes the assumption that once an anchor point is set that if you walk far away from the anchor point that the "Guides" software is using the HL2 features to keep mapping and relate it back to your specific anchor point, and I don't believe its doing that. Not all the time any ways. 

    We have tested for "fun" placing an anchor in one part of the factory and carrying a hologram around the factory floor and back to a guide and its relatively in the same location but there is hologram drift.

    But for actual instructions every one of our Guides is anchored with a QR code. Then each assembly station is no more than 4 maybe 5 meters in which we rely on the anchor for instructions. Said another way, when the equipment is moved to another assembly station A over 12 meters to assembly station B, the Guides at assembly station B have their own anchor points within that area.

    However, I believe over time as the HL2 keeps mapping the same area over and over, you will see drift issues improve.

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