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Customer experience | Sales, Customer Insights,...
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Domain authentication

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Posted on by 193

Hi,

We authenticated a specific domain on our live environment successfully last year. Now we would like to authenticate the same domain on the sandbox environment as well. The Email authentication keys for DKIM are the same for both environments however we have a different Ownership authentication key generated for sandbox.

Can we just add the entry? So basically, can we have two d365mktkey entries for the same domain? Or will one key overwrite the other?

Thanks.

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  • Suggested answer
    mauro mar Profile Picture
    on at

    Hi kelly1,

    So I gather that the The 2 CNAMES are indeed the same. then you just need to add the ownership TXT record. They will not overwrite as the ownership records are always unique.



  • MavNemedez Profile Picture
    5 on at

    Hello, Just to check we also have the same issue. Client would like to use same domain used in production to UAT. have you try the reply below?

  • MarioKraus Profile Picture
    110 on at

    Hello,

    we have a similiar case - we want to authenticate the domain, after setting up in the prod system, in the sandbox system. But the DKIM have a different value and because of the prod system there are already two Keys with:

    "

    eurkey1._domainkey

    eurkey2._domainkey"

    How is it possible to set up this for both systems?

    Does anybody have a best practice?

    :) Looking forward to this post!

    Mario

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