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Hi everyone,
I’m facing an issue with the Dynamics 365 Customer Service timeline. When I open a Case record, the timeline is showing emails and activities that belong to completely different cases or contacts.
What I’ve checked so far:
Activities are not regarding the current case
No custom workflows or plugins are auto-linking activities
Security roles seem correct
The issue happens only for some users, not all
Activities appear only after a few seconds, almost like they are loading from another view
My questions:
Why is the timeline displaying activities that are not related to the current case?
Is there a setting or filter to restrict the timeline to only show activities directly linked to that record?
Could this be caused by a customization, a timeline control bug, or user personal views?
Any recommended troubleshooting steps?
Thanks in advance for any guidance!
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