Resco CRM mobile application vs Field service mobile(by Microsoft).

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Posted on by Shahbaaz Ansari

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Hi All,

Can someone guide me, which application is best to used for field service module out of Resco CRM mobile application vs Field service mobile(by Microsoft).

Thanks,

Shahbaaz

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Hi,

Field service mobile app is specifically designed for field agents .Resco Mobile app is a general mobile crm platform built on top of Dynamic CRM.Both have their own advantages and disadvantages and its difficult to comprehend and recommend until we do entire requests analysis .

Field service mobile app will be integrated with Dynamic 365 mobile app in future, which is a great advantage and no need to customize seperately for CRM web and Mobile app, whatever customizations you do in the web will be reflectedin the mobile app.So if you want one line answer, it may be advisable to go ahead with field service mobile app.But answer depends on the requirements.

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antc 2,909 on at

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Field Service Mobile App with the truck icon is the Resco App customised for Field Service and the license(Resco) is included in the Field Service license.

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Drew Poggemann 4 on at

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Hi Shaabaaz,

It is basically the same application. This is articulated in the first step of installation as well (step 1): docs.microsoft.com/.../install-the-mobile-app

Hope this helps.

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Does Microsoft have a Field Service mobile app or do we have to use the Resco Mobile app?

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Thomas David Dayman 11,323 on at

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Richard, its the Field Service Mobile (2017) app which is the Microsoft app.

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Drew Poggemann 4 on at

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It is still the Resco based mobile app for field service unless it just changed recently. We just worked with it a few months ago in a new environment.

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