SOP not defaulting all accounts from customer account setup

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Posted on by Deborah Bergman

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My customer just went through all of her customer classes and added suspense accounts for all account types except AR, sales and sales returns and rolled down the changes so all customer now have every default account setup. The AR, sales and sales returns are the customer's default accounts normally used. But she told me today that she still gets the distribution missing on every line item when creating SOP invoices (which is set to use the accounts from the customer) and still has to manually go into each line item and enter the suspense accounts that they do not post to for all other account types listed.

We even tried a new invoice and it only brought in the Sales and AR accounts into the line item - What make it do this, even though the customer has all accounts setup as defaulting?

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Microsoft Dynamics GP

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Becky Berginski on at

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RE: SOP not defaulting all accounts from customer account setup

Hello Deborah,

Thank you for using Community Forums. My name is Becky and I will assist you.

The accounts used on a SOP document will first be controlled by whether you are pulling your posting account from your item or customer in Sales Order Processing Setup.

I would then look at the below KB that describes what accounts are used in SOP.

support.microsoft.com/.../usage-of-posting-accounts-for-invoicing-and-sales-order-processing
Gavin 2,480 on at

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RE: SOP not defaulting all accounts from customer account setup

Hi Deborah,

There's a couple of things I'd recommend to check in the first instance.

If you are dealing with inventory items the GL codes maybe pulled from the item rather than the customer. To check this go to "Tools > Setup > Sales > Sales Order Processing" what is the "Posting Accounts from" set as:

If this is set to "Item" check to ensure the items have default GL codes.

If this is a non inventory item go to "Tools > Setup > Posting > Posting Setup" and ensure the "Non Inventoried item" is populated

I hope this helps

Thanks

Gavin