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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How many times will an...
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How many times will an incoming chat attempt to push to an agent?

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In a scenario where all agents are busy and/or offline, how many attempts will the push engine make to reach an agent? If there is a max number of attempts, what is the number, and is it configurable? Finally, what happens when the system stops trying to push? 
 
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