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What is the purpose of the "work location" field on the work order entity?

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Posted on by Ainsley

Hello, I'm trying to figure out what the purpose of the "work location" field? Does it do any special? like with the schedule board, does not seem to be the case.

or is it just meta data?

Any information would help, thanks!

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PranjaliShetty on at

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RE: What is the purpose of the "work location" field on the work order entity?

Hello Ainsley,

Facility work location implies the interaction takes place at the facility and travel time is calculated as the distance between the customer location and the facility location. The requirement's latitude and longitude fields are used as the customer location. It also means at least one facility or facility pool must return in schedule assistant search results in order for a resource(s) to be returned.

On Site work location implies the interaction takes place at the customer location and travel time is calculated as the distance between the customer location and the resource (typically field technician) location, which is variable based on the resource's schedule that day. The requirement's latitude and longitude fields are used as the customer location. As a result, facility resources and facility pools will be excluded from the results.

Location Agnostic work location implies the interaction takes place remotely and the location of the customer nor the resource is considered for scheduling. Travel time is not applicable and is not calculated. Facility resources can still be returned as part of the schedule assistant search, but travel time will not be displayed or considered in ranking.

You can find more details of examples here: docs.microsoft.com/.../facility-scheduling

Please mark as answer if this answered your query.

Cheers!

Pranjali
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Al Iggs on at

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RE: What is the purpose of the "work location" field on the work order entity?

If work location is "onsite", scheduling will consider travel from previous location to this job's location. "Location agnostic" means no travel needed, i.e. it could be a phone call. "Facility" means the customer will travel to the facility, i.e. travel will be considered, but the booking of the facility will only be for the net duration of the work order.