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Finance | Project Operations, Human Resources, ...
Suggested Answer

Can't delete Journal and Wokflow status is "Unrecoverable"

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Posted on by

Hi team,

I have a Journal that I need to delete but the delete button is disabled. I tried recalling but i get an error stating "Failed to find workflow" and the status of my workflow is "Unrecoverable".

Any thoughts on how I can delete this journal?

Thanks,

eS Be

I have the same question (0)
  • Suggested answer
    Sukrut Parab Profile Picture
    71,710 Moderator on at

    HI ,

    Check below blog post and see if it helps

    community.dynamics.com/.../stopped-unrecoverable-workflow-dynamics-ax-2012-r3

    You might need technical help in order to execute some of the steps explained above.

  • TsutomuYanagida Profile Picture
    on at

    You can check fix.lcs.dynamics.com/.../Details to see if it is the case or not.

  • André Arnaud de Calavon Profile Picture
    301,075 Super User 2025 Season 2 on at

    Hi eS Be,

    What exact version are you using? Do you recall if there are any previous attempts for data correction on this workflow instance?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi eS Be,

    On LCS there is an issue / hotfix listed that seems to address your issue.

    Please check:

    Issue 442407

    Recalling workflow in the unrecoverable state throws an error “Failed to find workflow”

    You can either install the hotfix or upgrade to the latest D365FO version, which includes this fix.

    Best regards,

    Ludwig

  • Community Member Profile Picture
    on at

    Hi Ludwig,

    I searched for the hotfix and I found it.

    pastedimage1596562627222v2.png

    However when I go to LCS Updates to download it, I can't seem to find it

    pastedimage1596562527187v1.png

    Any thoughts?

    Thanks!

  • Community Member Profile Picture
    on at

    No Andre,

    I don't recall any previous attempts on such a situation.

    Currently on:

    Version: 10.0.12 (10.0.507.10024)

    Update36 (7.0.5688.35584)

  • Juanse Profile Picture
    660 on at

    Hello,

    if you click edit on the main journal form, it should delete the current workflow and then you can delete it.

    regards,

  • Community Member Profile Picture
    on at

    Hi Juan,

    Can you provide a screenshot of what you're suggesting?

    Thanks!

  • André Arnaud de Calavon Profile Picture
    301,075 Super User 2025 Season 2 on at

    Hi eS Be,

    If you continue to have this error, I would suggest to log an incident for Microsoft Support.

  • Juanse Profile Picture
    660 on at

    Hello,

    believe if you go to lines and then edit, it will put the journal back in draft status and then it can be deleted

    2020_2D00_08_2D00_05-07_5F00_45_5F00_49_2D00_General-journals-_2D002D00_-Finance-and-Operations.png

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