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Can't delete Journal and Wokflow status is "Unrecoverable"

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Posted on by Community Member

Hi team,

I have a Journal that I need to delete but the delete button is disabled. I tried recalling but i get an error stating "Failed to find workflow" and the status of my workflow is "Unrecoverable".

Any thoughts on how I can delete this journal?

Thanks,

eS Be

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Sukrut Parab 71,710 Moderator on at

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HI ,

Check below blog post and see if it helps

community.dynamics.com/.../stopped-unrecoverable-workflow-dynamics-ax-2012-r3

You might need technical help in order to execute some of the steps explained above.

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TsutomuYanagida on at

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You can check fix.lcs.dynamics.com/.../Details to see if it is the case or not.

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André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

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Hi eS Be,

What exact version are you using? Do you recall if there are any previous attempts for data correction on this workflow instance?

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Ludwig Reinhard Microsoft Employee on at

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Hi eS Be,

On LCS there is an issue / hotfix listed that seems to address your issue.

Please check:

Issue 442407

Recalling workflow in the unrecoverable state throws an error “Failed to find workflow”

You can either install the hotfix or upgrade to the latest D365FO version, which includes this fix.

Best regards,

Ludwig

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Community Member on at

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Hi Ludwig,

I searched for the hotfix and I found it.

However when I go to LCS Updates to download it, I can't seem to find it

Any thoughts?

Thanks!

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Community Member on at

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No Andre,

I don't recall any previous attempts on such a situation.

Currently on:

Version: 10.0.12 (10.0.507.10024)

Update36 (7.0.5688.35584)

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Juanse 660 on at

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Hello,

if you click edit on the main journal form, it should delete the current workflow and then you can delete it.

regards,

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Community Member on at

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Hi Juan,

Can you provide a screenshot of what you're suggesting?

Thanks!

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André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

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Hi eS Be,

If you continue to have this error, I would suggest to log an incident for Microsoft Support.

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Juanse 660 on at

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Hello,

believe if you go to lines and then edit, it will put the journal back in draft status and then it can be deleted

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