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Not getting business central Insights in my Outlook

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Posted on by JK-04020642-0

Hi,

I completed setting up integrating the Outlook on web with Business central On cloud through assisted setup as admin user. Also I have uploaded XML files for Document View and Business Central in the Microsoft 365 admin center. I have also completed /Get the Outlook Add-in/ in the Business Central. But I cannot see business central Insights in my admin user outlook. So I have checked custom add-in in my outlook and added Document view and business central add-in in the outlook. But still cannot able to see insights in outlook. Please suggest me the way to get those insights in the Outlook.

I have look at the earlier solution but it still does not solve my problem. Is it possible to give a step by step to have the business central in my outlook?

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Dynamics 365 Business Central

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Khushbu Rajvi. 22,132 Super User 2026 Season 1 on at

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Hope this helps: https://community.dynamics.com/forums/thread/details/?threadid=f3029e6e-face-ee11-9079-00224827e5d4

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Gerardo Rentería Ga... 25,555 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

Outlook Integration with Microsoft Dynamics 365 Business Central (Office Add-In Setup) | Dynamics 365 Lab

How to Integrate Outlook with Business Central - TMR Consulting Private Limited

Best Regards
Gerardo

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YUN ZHU 99,090 Super User 2026 Season 1 on at

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Hi, Can you see it in the web version of Outlook?
This could also be a problem with the local installation of Outlook, so I usually test it in the browser first.
Hopefully this can give you some hints.

Thanks

ZHU

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JK-04020642-0 12 on at

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Based on the links that I have browse through. I tried to look up for the "set up your bsuinss in Box in the outlook" function under "Assisted setup" function but I cannot find it. What i can see is "Outlook Add-in Centralized Deployment".

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JK-04020642-0 12 on at

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Dear All,

Thanks for the feedback and the links.

I have to wait for 48 hours after installing the addins at the admin center before I can see the Business central Icon under the apps when I create a new mail. Now my next challenge is that when I try to see to OP in a new screen, the system prompt out a new screen but with the following error. However when i try to sign in again, the same error still prompt out. Not sure what is the next step i should take.

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