Skip to main content

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Unanswered

Is there a place to download Customer Service History Power BI Template for Customer Service Hub?

(2) ShareShare
ReportReport
Posted on by 320 User Group Leader
The report in Customer Service Hub is a great starting point for our reporting and in some cases, I would like to be able to link Power BI scorecards to the existing metric and in other cases we want to modify or create new metrics.  Is there a place to download this report as a template that we can host in a Power BI workspace?
 
We want to avoid modifications to the base report but also don't see a way to do the linking with Power BI Scorecard if the reports are not hosted in our Power BI instance rather than the way is displaces in the Dynamics 365 environment.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,234 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,994 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans