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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Trying to send a perso...

Customer experience | Sales, Customer Insights,...

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Trying to send a personalised survey from a journey

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Posted on by @iainwickscrm

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1. I set up a trial

2. I created an email with a button that links to a Customer Voice survey that has personalised questions (i.e. includes the first name in some questions).

3. I have NOT ticked /Make survey anonymous/.

4. I added the email to a journey.

Result: When the email is sent via the journey it is not personalised and the response does not link back to the contact record.

Question: what do I need to do to make the survey personalised when it is sent via the journey?

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Leah Ju Microsoft Employee on at

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Hi Partner,

You can refer to the following link, which provided detailed steps:

https://www.ameyholden.com/articles/customer-voice-survey-variables-dynamics-365-real-time-marketing

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