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Customer experience | Sales, Customer Insights,...
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Trying to send a personalised survey from a journey

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Posted on by 52
1. I set up a trial
2. I created an email with a button that links to a Customer Voice survey that has personalised questions (i.e. includes the first name in some questions).
3. I have NOT ticked /Make survey anonymous/.
4. I added the email to a journey.
 
Result: When the email is sent via the journey it is not personalised and the response does not link back to the contact record.
 
Question: what do I need to do to make the survey personalised when it is sent via the journey?
I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    Hi Partner,
    You can refer to the following link, which provided detailed steps:

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