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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Create Application Use...
Customer experience | Sales, Customer Insights,...
Answered

Create Application User - "Resource with id xxx does not exist"

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Posted on by DieterW 5

In a customer tenant we have an application user which cannot be created in one specific environment.

We have dev, test and production orgs and this app user was added to dev and prod without problems.
On our test org we get this error. "Resource with id xxx does not exist"

pastedimage1623562357897v1.png

Each time I try to create/save the id inside the error message is changing (like new guid or so).
We have another application user which was added in all environments some months ago. Creating new Azure AD results in same problem in our test system.

Does anyone had this behavior and knows how to solve it?

I cannot find any information about that error :-( 

I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hello,

    Can you please try to create Application User from Classic portal insetad of using new portal.

    Navigate to setting->Security->User->Change Form to Application User->Create new->Paste Application ID

    6862.CR3.PNG

    Please mark my answer verified if i were helpful

  • DieterW Profile Picture
    DieterW 5 on at

    I'm sorry, I forgot to add this information in my original post.

    Same error happens in classic and new portal :-(

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    In that case I would recommend you to log support ticket with microsoft.

    Please mark my answer verified if i were helpful

  • Verified answer
    Reinhard Staveaux Profile Picture
    Reinhard Staveaux 35 on at

    Hello DieterW,

    We had a similar issue today.

    Make sure you turn of any logic on create of the systemuser entity.

    I've turned off a proces On Create of the User and was able to make an application user succesfully.

    Please mark my answer verified if it was helpfull.

    Reinhard

  • DieterW Profile Picture
    DieterW 5 on at

    Thanks for that reminder! (ANY logic xD )

    I had already checked all plugins but haven't look at synchronous workflows.

    There were one sync workflow and after deactivation the app user could be created.

    Thanks for the help! 

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