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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Journey Split
Customer experience | Sales, Customer Insights,...
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Customer Journey Split

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Posted on by RvdW1990 135

Before the release I created a Customer Journey in which after the first mail, each Contactperson goes into three 'Wait until' tiles as you can see below.

pastedimage1611648530939v1.png

Does anyone how I can create a Journey like this in the new Journey editor? The split tile is not suitable for this.

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    Community Member on at

    Hey Renee,

    Could you explain your usecase a little bit more? In the image below/your scenario, the contact will have to wait for the 25th and will then receive 3 emails. This does not seem like the desired outcome, because if this is really what you want there is no need to 'split' the swimlane. To clarify it a little bit, my image below does exactly what your image is supposed to do:

    pastedimage1611652758289v1.png

    You can also create seperate swimlines and use the same segments, but this is not recommended if you use the same contacts in those segments. I think this is the feature you are referring to in the old editor, but that is designed to target multiple different segments within the same journey:

    pastedimage1611652907687v2.png

    a more logical usecase for 1 contact person is that he/she receives email 1, then has to wait for 2 days, receive email 2 and after 5 more days receive email 3 for example:

    pastedimage1611653021151v3.png

    You can also add conditions to this, like for example: did they open the email or not:

    pastedimage1611653147767v4.png

    Hope this helps. I believe all scenario's that were possible with the old editor should also be possible with the new one.

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