Before the release I created a Customer Journey in which after the first mail, each Contactperson goes into three 'Wait until' tiles as you can see below.
Does anyone how I can create a Journey like this in the new Journey editor? The split tile is not suitable for this.
Hey Renee,
Could you explain your usecase a little bit more? In the image below/your scenario, the contact will have to wait for the 25th and will then receive 3 emails. This does not seem like the desired outcome, because if this is really what you want there is no need to 'split' the swimlane. To clarify it a little bit, my image below does exactly what your image is supposed to do:
You can also create seperate swimlines and use the same segments, but this is not recommended if you use the same contacts in those segments. I think this is the feature you are referring to in the old editor, but that is designed to target multiple different segments within the same journey:
a more logical usecase for 1 contact person is that he/she receives email 1, then has to wait for 2 days, receive email 2 and after 5 more days receive email 3 for example:
You can also add conditions to this, like for example: did they open the email or not:
Hope this helps. I believe all scenario's that were possible with the old editor should also be possible with the new one.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
André Arnaud de Cal... 291,151 Super User 2024 Season 2
Martin Dráb 229,993 Most Valuable Professional
nmaenpaa 101,156