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Customer experience | Sales, Customer Insights,...
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How Can I edit Virtual agent name.

Posted on by

When a virtual agent replies to any conversation, my bot displays the name "PROD_PowerVirtualChat_Agent_App_Registration" . which looks bad at UI level. Is there any way to rename it to "Virtual Agent" only. 

 

Please respond. Thanks

pastedimage1658957797457v1.png

  • RE: How Can I edit Virtual agent name.

    The link you sent me is just changing the name on canvas. I want to change the user name of the virtual bot to "Virtual bot" or "Virtual Assisstant" as mentioned in above screen shot. Please let me know if you can help.

    Thanks

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: How Can I edit Virtual agent name.

    Hi Furqan,

    This thread is having a similar issue and it has been marked as resolved. It would help to you.

    Let me know if I can provide you with more details.

    Thanks

    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit

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