Business Card scan is in the form but isn't in customizations

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Posted on by Giulia_941

Hi,

I'm personalizing dynamics for the first time and I have a problem with the business card scanner.

When I create a new quick create contact form from scratch, I want to add a business card scanner. i added 1, but when I test it, I have two scanners in my form.

The "Additional" one though, the one at the top, doesn't appear on mobile, so I can't just delete the bottom one.

The first image shows what I see in my CRM, left image in the power apps customizable solution

5670.Quickcreate.PNG

Did anyone else have the same issue? How can I solve it?

Thank you so much

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Esteban Coto Alfaro on at

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Hello,

I recommend you to try to configure it one more time and verify that the settings are fine. Here I attach you this video example about how to configure the Business Card Scanner: www.youtube.com/watch or www.d365geek.co.uk/.../Business-Card-Scanner-in-D365CE

I hope it helps!

Thanks!

Community Support Team - Esteban

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