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Customer experience | Sales, Customer Insights,...
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Business Card scan is in the form but isn't in customizations

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Hi, 

I'm personalizing dynamics for the first time and I have a problem with the business card scanner.

When I create a new quick create contact form from scratch, I want to add a business card scanner. i added 1, but when I test it, I have two scanners in my form.

The "Additional" one though, the one at the top, doesn't appear on mobile, so I can't just delete the bottom one.

The first image shows what I see in my CRM, left image in the power apps customizable solution

5670.Quickcreate.PNGquickcreate2.PNG

Did anyone else have the same issue? How can I solve it?

Thank you so much

  • RE: Business Card scan is in the form but isn't in customizations

    Hello,

    I recommend you to try to configure it one more time and verify that the settings are fine. Here I attach you this video example about how to configure the Business Card Scanner: www.youtube.com/watch or www.d365geek.co.uk/.../Business-Card-Scanner-in-D365CE

    I hope it helps!

    Thanks!

    Community Support Team - Esteban

    If this Post helps, then please consider Accept as solution to help the other members find it more quickly.

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