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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Limitation of question...
Service | Customer Service, Contact Center, Fie...
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Limitation of question for copilot

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Posted on 29 Jan 2024 03:48:16 by Community member 30
 
Hi all,  as noticed there is a limit of 15 question can be asked within the copilot that highlighted in yellow as the picture shown below. Once the limit is reached, the copilot force me to clear the chat and start a new session. Does anyone know is there any way to configure this frequency of questions can be asked? Like make it out of 50 per sessions?
 
  • Suggested answer
    Goloknath Profile Picture
    Goloknath 1,843 User Group Leader on 24 Mar 2024 at 12:23:20
    Limitation of question for copilot
    Hi,
     
    Yes, This is there for the time being but it's good to raise a Microsoft support ticket to validate on rationale. Thanks!
     
    Regards,
    Goloknath
  • Expiscornovus Profile Picture
    Expiscornovus 53 on 02 Feb 2024 at 10:16:08
    Limitation of question for copilot
    Hi,
     
    The Copilot help pane of the Microsoft Copilot for Service, thanks for confirming you are using that one.
     
    I have gone through the docs and I don't see any limits described over there
     
    I am now setting it up myself in a Customer Service trial to see if I am getting that same limitation :)

    Update: Yes, I am seeing the same limit as well. But haven't found any setting to change this though.


  • Community member Profile Picture
    Community member 30 on 30 Jan 2024 at 02:15:24
    Limitation of question for copilot
     
    Thanks for the reply, they way I enable the Copilot is through the Customer Service admin center.
     
    Everytime I started the conversation with Copilot, there is just 15 times of question can be asked, wonder is it is due to the version of environment I created for? Because I am using the trial environment on this.
  • Expiscornovus Profile Picture
    Expiscornovus 53 on 29 Jan 2024 at 11:16:53
    Limitation of question for copilot
    Hi,
     
    I haven't seen this limit before. Also checked the docs and haven't spotted this limit.
     
    Just to double check. You have enabled Copilot on the Customer Service Hub app and you are using it over there?
    https://learn.microsoft.com/en-us/dynamics365/sales/enable-setup-copilot

    If not, can you share a bit more details how you have setup Copilot?

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