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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Voice respons...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Customer Voice responses not triggering Power Automate flow

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Posted on by MBP1102 65

Hi,

 

I have an issue with the following scenario:

I want to receive an email when a new response is submitted from the Customer voice survey.

Last year I solved it with: When a record is created trigger, but at the moment same flow is not running even though there is the same logic behind it.

 

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I noticed that I have the response on the Customer Voice portal, but it is not synchronized, the data from the survey responses is not showing in Dynamics, which in the past was not an issue

I also checked and I have an installed application for Customer Voice (2.0.0.12)

 

 

Thanks in advance for your help. 

Milka

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  • Suggested answer
    Sanjay Kasat Profile Picture
    Sanjay Kasat Microsoft Employee on at

    Hi Milka,

    Can you please email us the survey URL at customervoice@microsoft.com? The survey response is expected to sync to Dynamics org, which should trigger the flow. We will look into why the response is not syncing once we have the survey details.

  • MBP1102 Profile Picture
    MBP1102 65 on at

    Thanks, Sanjay.

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