Partial Payment on Vendor Check Remittance - Word Template

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Hi:

A GP 2015 end user on 14.00.0952 is having an issue with the Word-based Vendor Check Remittance template. The issue only occurs with partial payments. When an invoice is being paid in full, no issue occurs.

As an example, the end user has a payables invoice for $300,000. Rather than pay it all at once, she made three payments over time. Yesterday, she made the final payment.

But, instead of showing that payment amount, the balance of the invoice prior to the third payment, and the balance remaining, the remittance is showing the two previous payment amounts for (again) the payment amount, the balance of the invoice prior to the third payment, and the balance remaining.

Recently, we had to update their GP installation with a hotfix that eliminates a known issue where amounts showed incorrectly on the PDF version of the Word template but not on the DOCX version.

Does another hotfix have to be put in place to resolve this issue?

Thanks!

John

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Microsoft Dynamics GP

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Isaac Olson on at

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Hi John,

I didn't see anything outstanding in doing a quick search. Does the issue occur if you print the Report Writer version of the report to screen as well?

For example, when you print to screen, change the drop down from Template to Standard.

The Remittance should just follow suit with whatever your Report Writer report is doing. If not, then maybe the wrong field is dragged onto the template compared to what is on the RW version of the report.

Thanks!

Isaac Olson

Microsoft Support.

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