web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Track Email Templates via Powerautomate

(0) ShareShare
ReportReport
Posted on by 155

Hi Guys,

I am sending an email using an email template via powerautomate however it doesnt seem to have the option to track it (meaning i dont see whether the user has opened it or not) unlike when sending an email via powerautomate and having the following option set to true it does track it, Is there any way that i can see if the user has opened it? I can see that on the email template there is an open rate but its only as far as that. Nothing really specific. Thanks

I have the same question (0)
  • Nya Profile Picture
    29,060 on at

    Hi,

    You may consider to configure the Email Engagement feature to track the activities.

  • Jimmar Tangkia Profile Picture
    155 on at

    Hi Nya,

    Thanks for the suggestion. That option is already enabled as I can see that on emails not being sent using a template, however problem is I want that to show up as well on emails sent via email template. Emails that came from an email template are not being followed, hence I can only see open rate for those.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 131 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 46 Most Valuable Professional

#3
NeerajPawar Profile Picture

NeerajPawar 41

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans