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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Blank pages on PDF rep...
Finance | Project Operations, Human Resources, ...
Answered

Blank pages on PDF reports

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Posted on by AXGreenHorn 115

I'm trying to solve the issue of blank pages that show up when printing a report in AX to a pdf.  I've googled and found this was a common problem, and tried to follow the troubleshooting guide from https://stoneridgesoftware.com/blank-page-issues-ssrs-reports/.  However, I don't understand where to change the printer settings for the report.

These are the steps I use to print the report: Procurement and sourcing > Common > Purchase orders > All purchase orders > filter approval status == approved, pick a PO with several line items > purchase tab > Generate > purchase inquiry > check Print purchase inquiry and use print management destination > Printer setup > Purchase inquiry > File > enter file name and select file type == pdf > click OK

When I do this, I don't see anywhere that I can change the body size or whatever settings for the printer, as it says to try in solutions 1 and 2 of that troubleshooting guide.  Where can I change these settings?

  • snnetteC Profile Picture
    snnetteC 10 on at
    RE: Blank pages on PDF reports

    I have the same problem. Then I searched for a solution on many sites and found out about it 123.hp.com

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Blank pages on PDF reports

    I have the same problem. Then I searched many websites for a solution and learned about 123.hp.com from hp123-printer-setups.com/ got the solution. Now my printer is working perfectly.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Blank pages on PDF reports

    I have the same problem. Then I searched many websites for a solution and learned about 123.hp.com from hp123-printer-setups.com/ got the solution. Now my printer is working perfectly.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Blank pages on PDF reports

    I have the same problem. Then I searched many websites for a solution and learned about 123.hp.com from hp123-printer-setups.com/ got the solution. Now my printer is working perfectly.

  • tkilmer76 Profile Picture
    tkilmer76 110 on at
    RE: Blank pages on PDF reports

    Good deal, I'm glad you figured it out!  If you do have any more problems and need to explore other settings, open the report in edit/design view in Visual Studio.  Once you have the layout of the report in focus, hit your F4 key.  This will bring up your report properties.  One of the properties is ConsumeContainerWhiteSpace (mentioned in the Stoneridge link you provided).  Set that property to True.  

  • AXGreenHorn Profile Picture
    AXGreenHorn 115 on at
    RE: Blank pages on PDF reports

    Thank you for the additional information Travis!  I believe I was able to fix the issue by changing the body size to the main report, but if it doesn't pass testing, I'll be sure to follow your steps.

  • tkilmer76 Profile Picture
    tkilmer76 110 on at
    RE: Blank pages on PDF reports

    I see that you have several versions of the purchase order report.  First, let's verify which one it's printing.  In your AX client, go to Procurement and sourcing --> Setup --> Forms --> Form setup, click Print management, expand Purchase order, then click on whatever option you have under purchase order.  What do you have in Destination and Report Format boxes?  

  • AXGreenHorn Profile Picture
    AXGreenHorn 115 on at
    RE: Blank pages on PDF reports

    OK, I think I got it now.  Thanks!

  • Verified answer
    tkilmer76 Profile Picture
    tkilmer76 110 on at
    RE: Blank pages on PDF reports

    The property settings that they're referring to in the link you provided are accessed via Visual Studio.  That's getting down to the nuts and bolts of your purchase order report design.  Is that something you're familiar with?  If so, is it something you're comfortable with?  Making changes to reports at that level can be tricky.

  • AXGreenHorn Profile Picture
    AXGreenHorn 115 on at
    RE: Blank pages on PDF reports

    No one knows?

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