Windows could not start the Microsoft Dynamics AX Object Server 6.2$01

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Posted on by Community Member

Hi AX Experts,

My Microsoft Dynamics AX Object Server 6.2$01 service keeps showing "Starting".

i have checked my event logs which shows "Object Server 01:Cannot find Watson executable-Dynamics AX Watson support initialization Failed.OS will Process Crashes.

Can someone help to resolve this Issue

Thank you

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André Arnaud de Cal... 300,904 Super User 2025 Season 2 on at

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Hi David,

Can you check the hardware resource consumption? How many GB memory is allocated for this server and is in use? What hardware is involved, for AOS but also for SQL servers? What is the disk usage during this starting?

It can be related to the "Watson" error, but also due to shortage on hardware resources.

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Community Member on at

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This service was working working perfect before i have checked and the server only uses 1% cpu 11 % RAM

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Tommy Skaue Moderator on at

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I've seen examples of AOS Service startup be stuck if the service has insufficient access to the either the underlying databases or the file system.

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Community Member on at

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The service is currently running with Administrator Privileges,it was working before and then stopped,any advise to resolve this issue??

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André Arnaud de Cal... 300,904 Super User 2025 Season 2 on at

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Hi David,

Probably you may find some additional information in the event logs. You already found something related to "Watson". Probably there is more. What caused the service to be stopped?

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Community Member on at

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This is another event LOG"The Microsoft Dynamics AX Object Server 6.2$01-AXTPL2012R2 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

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fsilva-jr 20 on at

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Hello David!

From the log i can see that you are not using a domain account for the Dynamics AX Service account.

Please open the Services.MSC from the Administration Tool and look for the "Microsoft Dynamics AX..." Service, give a right click on it, click at the "Log On" tab and than uncheck the "Allow servisse to Interact with desktop.

Try to start the service!

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