Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Access Teams or Owner Team??

Posted on by 285

Hi, 

We have a new business requirement: All the records created/owned by the team member should be accessible by other team members.

How can I achieve that? Access Teams or Owner Teams?

  • nidnani Profile Picture
    nidnani 285 on at
    RE: Access Teams or Owner Team??

    Gustavo Longo  The other issue is previous admin has already created Access team and used account team template.

    So any time a new user is added to team, I have to manually go into all the accounts and add the new user to the account team template individually.

    When I try to select all the account and try to edit the account team section it is grayed out. Do you know how to fix that? if I can remove the grayed out thing then I don't need to create new owner teams.

    Attached image for change multiple record option. I don't get add member option

    Please help

    pastedimage1593093821586v2.png

  • Suggested answer
    RE: Access Teams or Owner Team??

    For this scenario I consider Owner Team as best option.

    An owner team owns records and has security roles assigned to the team. The team’s privileges are defined by these security roles. In addition to privileges provided by the team, team members have the privileges defined by their individual security roles and by the roles from other teams in which they are members. A team has full access rights on the records that the team owns.

    An access team doesn’t own records and doesn’t have security roles assigned to the team. The team members have privileges defined by their individual security roles and by roles from the teams in which they are members. The records are shared with an access team and the team is granted access rights on the records, such as Read, Write or Append.

    Details:

    docs.microsoft.com/.../use-access-teams-owner-teams-collaborate-share-information

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans