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Is it possible to know if someone has used the partner account on OmniChannel?

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Posted on by MO-27041151-0 Microsoft Employee

Is it possible to know if someone has used the partner account on OmniChannel?

We have partner who contacted us and is concerned about the chat they had with MBS – English EMEA yesterday.

Partner: Manon Degenkamp
Account Number: 6577220

They would like to know if his account has been compromised as he is not working yesterday but someone was able to use her login.

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Martin Dráb 240,045 Most Valuable Professional on at

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Is it a question about Microsoft Dynamics 365?

Also, it's not clear to me what the communication between the partner and "MBS – English EMEA" (whoever it is) has to do with you and how your peers in this community forum can help.

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MO-27041151-0 Microsoft Employee on at

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Hi Martin Drab,

Thank you for replying to this post.

We have a chat tool that the partner uses to contact our team (Microsoft Dynamics on Premise Escalation Management Team) EOC ROC. And our chat queue name is MBS – English EMEA.

Chat Conversation ID: b5131c13-bc4e-49a3-9b40-b7dbf13289c6

Not really sure which forum I should raise the request, so I have posted my request to 3 different forums here.

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Martin Dráb 240,045 Most Valuable Professional on at

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I'm sorry, but it's not clear to me how can we tell you whether it was your team member talking to the partner using your chat tool.

Regarding the tool, is it somehow related to Dynamics 365? If not, you seem to be at a wrong place.

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MO-27041151-0 Microsoft Employee on at

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Hello Martin,

OmniChannel is Microsoft Dynamics 365

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Martin Dráb 240,045 Most Valuable Professional on at

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Moved from D365 general forum to Customer Service forum.

This thread that doesn't currently have any suggested answers; Melvin replies are marked as suggested answers by mistake.

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Dengliang Li Microsoft Employee on at

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Hi,

You can use User Adoption Monitor to monitor user login and logout activity.

Log-in & Log-out Tracking - Microsoft Dynamics 365 CRM Tips and Tricks (inogic.com)

Increase Dynamics 365 CRM User Adoption and Engagement with User Adoption Monitor (youtube.com)

Best Regards,
Dengliang Li

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MO-27041151-0 Microsoft Employee on at

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Hello Dengliang Li ,

Thank you for the response.

This is the interface we have on OmniChannel and the issue was from the external partner's end and not from one of the internal users. Could you please advise further?

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