Register created in the Portal - Switch to Omnichannel

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Posted on by Shenkx

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Hey guys. I have a portal, where I have a contact form that the user fills out, with information for an agent to return the contact, such as: phone number and name.

How do I pass this on to Omnichannel so that an agent fulfills the request, and gets in touch with the person?
Thank you!

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CRMJetty 3,512 on at

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RE: Register created in the Portal - Switch to Omnichannel

Hello Shenkx,

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service.read this article,

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-custom-channel?tabs=customerserviceadmincenter

I hope it helps,

Thanks.

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Nya 29,060 on at

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RE: Register created in the Portal - Switch to Omnichannel

Hi,

Please refer to the following blog:

Omnichannel for Customer Service – Part 4 – Learning Refresh (home.blog)

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