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Service | Customer Service, Contact Center, Fie...
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Register created in the Portal - Switch to Omnichannel

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Register created in the Portal - Switch to Omnichannel

Hey guys. I have a portal, where I have a contact form that the user fills out, with information for an agent to return the contact, such as: phone number and name.

How do I pass this on to Omnichannel so that an agent fulfills the request, and gets in touch with the person?
Thank you!

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  • Verified answer
    Nya Profile Picture
    29,060 on at
    RE: Register created in the Portal - Switch to Omnichannel

    Hi,

    Please refer to the following blog:

    Omnichannel for Customer Service – Part 4 – Learning Refresh (home.blog)

  • Verified answer
    CRMJetty Profile Picture
    3,512 on at
    RE: Register created in the Portal - Switch to Omnichannel

    Hello Shenkx,

    Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service.read this article,

    https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-custom-channel?tabs=customerserviceadmincenter

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

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