Register created in the Portal - Switch to Omnichannel
Hey guys. I have a portal, where I have a contact form that the user fills out, with information for an agent to return the contact, such as: phone number and name.
How do I pass this on to Omnichannel so that an agent fulfills the request, and gets in touch with the person?Thank you!
Hi,
Please refer to the following blog:
Omnichannel for Customer Service – Part 4 – Learning Refresh (home.blog)
Hello Shenkx,
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service.read this article,
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-custom-channel?tabs=customerserviceadmincenter
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
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