Service | Customer Service, Contact Center, Fie...

On case creation automatically email contact with Case ID

(0) Share

Report

Posted on by D365-221

Hi For newly created cases could some please help me build a flow that automatically emails the contacts linked to a case with the Case ID as the subject line and insert a template as the body?

All responses (4)

Answers (0)

Suggested answer

D365-221 15 on at

Like (0)

Report

RE: On case creation automatically email contact with Case ID

Thank you for this.

There are a lot of results when googling it and it can become a mine field to the less experienced. This has really help a newbe to Microsoft flow. Thank you
Suggested answer

Community Member Microsoft Employee on at

Like (1)

Report

RE: On case creation automatically email contact with Case ID

Hi D365-221,

The link Bipin provided is ok, but you can use dynamic value in the email in the flow if you don't want to design email template.

You can refer the following example:

(1) set trigger

(2) Get contact related to the case

(3)Using dynamic value from case and contact to send email.
Suggested answer

Bipin D365 28,964 Super User 2024 Season 1 on at

Like (1)

Report

RE: On case creation automatically email contact with Case ID

Hi,

Please see below article which does exactly same what you are looking for

benitezhere.blogspot.com/.../how-to-send-email-using-email-template-with-power-automate.html
Suggested answer

a33ik 84,323 Most Valuable Professional on at

Like (1)

Report

RE: On case creation automatically email contact with Case ID

Hello,

There are plenty of examples of such flows available in the Internet - try to use a search engine to find such examples and if you experience issues in particular - please provide the description here.