Dynamics Community Forum Thread Details

Quantity X cannot be received because items have already been returned.

While the Subject of this post is similar to a few others, we're experiencing this issue for a couple of different reasons. The other posts I researched didn't provide much help, so I'm starting this new post in hopes that someone can help us out or provide a link to a solution.

We know what caused this error, but we don't necessarily know how to resolve it. So, let me explain how this error appeared.

This happened on a Sales Order:

1. User accidentally Delivered a negative quantity on an item line where the Ordered quantity was positive.

2. User realized their mistake, and tried to correct it. They Delivered the correct positive quantity on the same item line.

3. (1) & (2) are now two different packing slips from the same item line on the Sales Order.

When we tried to post the packing slip from (1) to the Invoice Journal, we received an error reading:
"Quantity [X] cannot be received because items have already been returned."
However, we could post the packing slip from (2) to the Invoice Journal.

We're trying to invoice the packing slip from (1), because there are other items on that packing slip, but that error prevents us from doing so.

Anyone know how to resolve this, or get around it maybe?

Thank you for the help.

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