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Deployment of Field Service Mobile - Offline Profile

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Posted on by Alex Spodkiewicz 45

We are wanting to make modifications to the out of the box Field Service Mobile - Offline Profile to add in our own entities and deploy it to all our various environments. What is the recommend approach is it best to deploy it in its own solution rather than within a core deployment solution. Would you do it as managed or unmanaged if using a solution? Is an alternative approach using data transporter in XRMToolbox potentially? Any advice and expierence could give would be greatly appreciated. I think we should modify the OOB one rather than creating our own as it should get automatic updates from any Field Service updates.

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Web and mobile experience
  • Suggested answer
    Jonathan baker Profile Picture
    Jonathan baker on at
    RE: Deployment of Field Service Mobile - Offline Profile

    Hi Alex,

    If your plan is to deploy the mobile offline profile as it's own solution which can be moved between environments the general recommendation would be to:

    1. Clone the default out of box profile

    2. Make changes in that profile

    3. Wrap it into a Managed Solution

    4. Move that Managed Solution between environments

    This should give you the best chance to not run into conflicts when importing the profile into a new org, and by using a managed solution you would easier be able to uninstall if you needed to remove the solution in the future.

    By cloning the out of box profile you would have a clean version to reference in the future.  One draw-back is that if the out of box profile changes in the future you would need to manually merge those changes into your profile, if changes are desired.

  • Alex Spodkiewicz Profile Picture
    Alex Spodkiewicz 45 on at
    RE: Deployment of Field Service Mobile - Offline Profile

    I have read this article already but it doesn't mention how to transfer the profile from your dev environment through to production. What I want to know is whats the recommended approach or has anyone had experience of the pitfalls of using different methods.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Deployment of Field Service Mobile - Offline Profile

    Hi Alex,

    You can refer following document:

    Configure offline data for the Field Service (Dynamics 365) mobile app | Microsoft Docs

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