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I was wondering if anyone knew how to fix this error and also if there is a good manual on creating different interactions, interaction templates, interaction groups, etc as I am a little lost in getting this CRM aspect of NAV setup for our Team Sales department.
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I am having this same problem but using NAV Classic. Can you point me to a document that would address Interactions in Classic?
Goto Sales&Marketing - > Setup - Interaction -> Salutations. Select the Salutation MR and click from Action Formulas. I think the contact you selected has Salutation Code MR, Language Code ENC, Salutation Formal. Check if the Saluation Formula has this matching record if not create one.
Check this link to learn more about Interactions http://bit.ly/1OW3jSf
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