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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM User is getting Ac...
Microsoft Dynamics CRM (Archived)

CRM User is getting Access Denied on Entity she should have access to -- any suggestions?

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Posted on by Sam Alex 6

We're on CRM v8 On Prem, and one of our users is unable to access anything in the Account entity.  We're getting this:

SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: 8d973280-7788-e211-8651-005056b07049, OwnerId: 83098800-4b70-e611-9413-005056843a89,  OwnerIdType: 8 and CallingUser: 83098800-4b70-e611-9413-005056843a89. ObjectTypeCode: 1, objectBusinessUnitId: eb2992de-9a86-e211-8651-005056b07049, AccessRights: ReadAccess 

I've been a CRM admin for a better part of 6 years, and I have verified beyond a doubt the user has access to this entity and others with the user's same roles and in the same teams can access the entity without issue.  There's even a Share giving the user access and XRM Toolbox Access Checker validates permissions are there.    Yet the user still gets Access Denied in CRM.  I ran into this YEARS ago, and I finally tracked it back to a table in I believe the config database that had a reference to a few years all of which I was able to verify had the same issue. Removing them from the table fixed the issue.  I even posted about it on one of the forums, but for the life of me I can't find any notes or the forum post regarding the issue.  We passed it off as an MS bug, but what I'm seeing now is identical to that issue.  I just can't remember what I did to fix it back then.

So any suggestions on how to get around this short of creating the user a new account in CRM?  Thanks for any feedback.

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  • Suggested answer
    Inogic Profile Picture
    Inogic 703 on at

    was it the principalobjectaccess table that stores the access info

    community.dynamics.com/.../what-is-poa-principalobjectaccess-table

    Sam

  • James Reinhardt Profile Picture
    James Reinhardt 222 on at

    It might have to do with a form that has been deleted, deactivated, or that the security roles have been changed on. The system might be trying to access the last used form for the entity.

    If you have changed any of the forms, you could undo those changes, or try a few total cache clears. Sometimes it takes a few. Even if you haven't done anything with the forms, I'd still suggest a few cache clears.

  • Sam Alex Profile Picture
    Sam Alex 6 on at

    James.  Thanks for the reply, but no forms have changed, and out of our hundreds of users only this one is reporting the issue on everything in the account entity.  My fear is I'll have to map the systemuser to another AD user and create a new systemuser to fix the problem.  I just remember running into this once before, and the issue was a reference in a security table for the user.  I just can't find my documentation or any posts about it.  Thanks.

  • Sam Alex Profile Picture
    Sam Alex 6 on at

    No it's not the POA table.  The one I'm thinking of was some obscure table I'd never used before or since.  And this may be something different, but it's the only time I've ran into this exact issue -- I just can't my notes on when it happened.

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