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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Urgent: Can't sele...
Customer experience | Sales, Customer Insights,...
Answered

Urgent: Can't select template in Quick Campaign

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Posted on by Community Member

Hi, 

I am trying to send out a quick campaign as a System Administrator role. Every time I ticked & open the templates I get the below issue:


pastedimage1608633237948v2.png

I have tried different browsers & incognito, cleared all cache & cookies for all time, but I can't get the selector to appear. I need this campaign to go out today urgently, could anyone help with this please? 

I have the same question (0)
  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Lucy,

    Please check whether any of your security role has full privileges to Marketing Data Import entity, the entity can be found in Custom Entities tab.

    5050.a.JPG

    Regards,

    Clofly

  • carlf Profile Picture
    carlf 20 on at

    We are having the same issue, but I'm not seeing "Marketing Data" as an option in the Security Roles. Did the name change?

  • D365Sgreen Profile Picture
    D365Sgreen 20 on at

    cloflyMao  I'm seeing the same issue BUT this is happening in D365 Sales: Quick Campaign. Admin account users can access the template. I can't locate "Marketing Data Import" to give that permission to the users without Sysadmin.

    What is the missing permission for D365 Sales with the same issue?

  • Suggested answer
    Dean - LVP Profile Picture
    Dean - LVP 217 on at

    In case others have this issue, the roles mentioned in the accepted answer no longer exist in D365.  What we found is that the user needs Read, Append, and Append to set on the Language entity under Core Records:

    pastedimage1655419679700v1.png

  • Divakar Mathivanan Profile Picture
    Divakar Mathivanan Microsoft Employee on at

    Hi, am also facing the same issue.. anyone knows the possible resolution?

  • Suggested answer
    Deborah A Burgesser Profile Picture
    Deborah A Burgesser 30 on at

    Marketing Form Display Attributes

    Please try this change as it resolved our issues.

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