Urgent: Can't select template in Quick Campaign

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hi,

I am trying to send out a quick campaign as a System Administrator role. Every time I ticked & open the templates I get the below issue:

I have tried different browsers & incognito, cleared all cache & cookies for all time, but I can't get the selector to appear. I need this campaign to go out today urgently, could anyone help with this please?

All responses (6)

Answers (1)

Suggested answer

Deborah A Burgesser 30 on at

Like (0)

Report

RE: Urgent: Can't select template in Quick Campaign

Please try this change as it resolved our issues.
Divakar Mathivanan on at

Like (0)

Report

RE: Urgent: Can't select template in Quick Campaign

Hi, am also facing the same issue.. anyone knows the possible resolution?
Suggested answer

Dean - LVP 215 on at

Like (1)

Report

RE: Urgent: Can't select template in Quick Campaign

In case others have this issue, the roles mentioned in the accepted answer no longer exist in D365. What we found is that the user needs Read, Append, and Append to set on the Language entity under Core Records:
D365Sgreen 20 on at

Like (0)

Report

RE: Urgent: Can't select template in Quick Campaign

cloflyMao I'm seeing the same issue BUT this is happening in D365 Sales: Quick Campaign. Admin account users can access the template. I can't locate "Marketing Data Import" to give that permission to the users without Sysadmin.

What is the missing permission for D365 Sales with the same issue?
carlf 20 on at

Like (0)

Report

RE: Urgent: Can't select template in Quick Campaign

We are having the same issue, but I'm not seeing "Marketing Data" as an option in the Security Roles. Did the name change?
Verified answer

cloflyMao 25,198 on at

Like (1)

Report

RE: Urgent: Can't select template in Quick Campaign

Hi Lucy,

Please check whether any of your security role has full privileges to Marketing Data Import entity, the entity can be found in Custom Entities tab.

Regards,

Clofly