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Atlas returning "No Data"

Posted on by 60

Hi guys,

Anyone here on AX2012 R3 using Atlas with it?

I have a simple data extract file that keeps returning "No data" for other users but runs completely fine for me. I have checked the user's AX access, Atlas access, even boosted her from standard to designer user but nothing has worked. 

 

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Any ideas?

Shristi

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,696 Super User on at
    RE: Atlas returning "No Data"

    Hi Shristi,

    For sure I would contact the partner or ISV vendor of Atlas. Like mentioned above, it is not a Microsoft component. The last time I used Atlas, it was in the time with AX2009 (12 years ago). After that, I used standard Excel integration options and Power Automate.

  • Shristi_MP Profile Picture
    Shristi_MP 60 on at
    RE: Atlas returning "No Data"

    Hi Andre,

    Yes, I am the system admin. The thought did cross my mind and to test it I gave the user full system access but it still did not run. The user was able to run the reports previously but it is only recently that it has stopped working for her.

    Thanks

    Shristi

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,696 Super User on at
    RE: Atlas returning "No Data"

    Hi Shristi,

    Are you a system admininstrator while other users are business users with a normal role? If so, it might be the case that the users are missing some permissions to read the table(s).

    Atlas is a third party component. I would recommend to contact your partner or the ISV vendor for more help if it is not related to security.

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