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Customer Insights - Journeys forum
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Licensing Details for Microsoft copilot for customer insights journey

Posted on by 16
Hi Friends,
 
Please provide information on the licensing details for Microsoft Copilot features in the context of Customer Insights and data management within Dynamics 365?
 
 
 
  • Cui Hao Profile Picture
    Cui Hao on at
    Licensing Details for Microsoft copilot for customer insights journey

    Hi,

    ​​​​​​1. We have checked the official copilot documentation and all Dynamics licensing guidelines, and there is no explicit mention of additional licenses required to use copilot, as referenced in the links below:
    Dynamics 365 Licensing Guide (sharepoint.com)
    Give consent to use Copilot in Customer Insights - Journeys - Dynamics 365 Customer Insights | Microsoft Learn

    2.This one side-steps PaulineKolde's statement that this feature is included in the license.


    Best Regards,
    ​​​​​​​Hugh Cui


  • Suggested answer
    PaulineKolde Profile Picture
    PaulineKolde 483 on at
    Licensing Details for Microsoft copilot for customer insights journey
    Hi friend, 
     
    the Copilot features in Customer Insights are included in the license. So you can use the Copilot for segment creation, email creation, journey creation and many more for "free". Once you have bought the license for Customer Insights you can also use the embedded Copilot.
     
    I am not aware that this will change in short terms.
     
    Hope this helps!

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