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Is there is solution to extend FS to Call Centre solution?
Nya pointed you to a great blog that shows the customer service solution and the handoff between customer service app and field service. There is a whole app called customer service focused on the call center. When a customer service case cannot be resolved, you can convert this to a Work Order and Field Service takes over from there. Here are the docs for customer service, here is the learning path, and here is the community
Hi,
Please refer to the following post to know more about how to integrate Call Center and Field Service.
(+) Call Management in D365 Field Service - Microsoft Dynamics 365 Community
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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