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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / How to resolve error w...
Finance | Project Operations, Human Resources, ...
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How to resolve error when using dataverse archive long term retention

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Posted on by MBates237 123
Hello,
 
I'm exploring the long term retention functionality for general ledger transactions in my organisation. I get the error An error occurred while creating the long term retention job. The given key was not present in the dictionary. when trying to run a retention job. I'm unsure what that means or where to go next. Any advice would be appreciated.
 
Thanks,
Michael
Categories:
Dynamics 365 Finance
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,711 Super User 2024 Season 2 on at
    How to resolve error when using dataverse archive long term retention
    Hi Michael,

    As a job has been created, please check if all is working OK. I have used the feature where I didn't have this error in my environment. 
  • MBates237 Profile Picture
    MBates237 123 on at
    How to resolve error when using dataverse archive long term retention
    Hi André,
     
    Sure
     
    1. Support partner enabled license key
    2. Updated Finance and operations virtual entity
    3. Updated Dynamics 365 finance and operations platform tools
    4. Installed Dynamics 365 Archive with Dataverse long term retention
    5. Set the environment to be a managed environment
    6. Enabled Archive with Dataverse long term retention in feature management
    7. Refreshed on General ledger within the Archive workspace
    8. Created a retention job on a legal entity marked "Ready" within General ledger
    9. Received error
     
    Although I received the error, a job seems to have been created
     
     
    But as of yet I cannot see any history data
     
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,711 Super User 2024 Season 2 on at
    How to resolve error when using dataverse archive long term retention
    Hi Michael,

    Can you elaborate on the steps you performed exactly before you get this error? Have you also followed all steps and do you meet the prerequisite requirements as listed in the documentation? Set up and manage archive data in finance and operations apps - Finance & Operations | Dynamics 365 | Microsoft Learn

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