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Microsoft Dynamics AX (Archived)

Adding text in Email of PO confirmation to Supplier

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We have setup the email confirmations to be sent to suppliers and it's working perfectly. However, as standard the email contains only a PDF attachment with no information in the body of the email. As such a number of suppliers have had an issue where their spam checker sends the PO confirmation to spam because there is no body to the email. 

Is it possible to change the information, add any information for that matter, to this PO confirmation email and if so where?

The initial though I had was to attach a email template > Org Admin > Email templates to the PO confirmation email, but cant find the form or where the email is actually generated from to do this. 

The email subject says 'Purchase Order Confirmation' but the body contains no information. Where would this be held in the AOT - looked in some logical places but can't see it anywhere. My thought is that if the Subject Contains text it must be possible to add text to the body as well.

Any input appreciated. 

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    300,911 Super User 2025 Season 2 on at

    Hi Bruce,

    It would be possible to customize this part. There is no standard setup option for this.

  • Community Member Profile Picture
    on at

    thanks for the response, Andre. Do you know where the 'Purchase Order Confirmation' subject would be held as even making this more informative would be a start.

    Where does the email actually generate from in AX? I know all of the setup is done through print management but can't find anything as to where the email is actually generated from.

  • André Arnaud de Calavon Profile Picture
    300,911 Super User 2025 Season 2 on at

    Hi Bruce,

    I have never searched for the place where it is handled myself. So I cannot provide you the answer you are looking for.

  • savalagimath Profile Picture
    10 on at

    Hi Bruce Wilson

    Have you got any answer to these questions?

    If yes, kindly share the same.

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