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Microsoft Dynamics CRM forum

Auto change CSW status when pc is locked

Posted on by 2
Is it possible in Customer Service Workspace to automatically change the availability to away, when the PC is locked?
Best regards,
  • Verified answer
    TV-03050653-0 Profile Picture
    TV-03050653-0 2 on at
    Auto change CSW status when pc is locked
    Never mind! It already does that
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Auto change CSW status when pc is locked
    Currently, the CSW presence changes automatically in the cases mentioned in the following documents.
    --Automatically: When agents start work, Omnichannel for Customer Service sets their presence status based on their capacity as follows:

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