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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Auto change CSW status...

Customer experience | Sales, Customer Insights,...

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Auto change CSW status when pc is locked

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Posted on by TV-03050653-0

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Hi,

Is it possible in Customer Service Workspace to automatically change the availability to away, when the PC is locked?

Best regards,

Theun

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Leah Ju Microsoft Employee on at

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Hi,

Currently, the CSW presence changes automatically in the cases mentioned in the following documents.

https://learn.microsoft.com/en-us/dynamics365/customer-service/use/oc-manage-presence-status#how-presence-status-is-updated

--Automatically: When agents start work, Omnichannel for Customer Service sets their presence status based on their capacity as follows:

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TV-03050653-0 10 on at

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Never mind! It already does that

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