Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / NAV stopped importing ...
Microsoft Dynamics NAV (Archived)

NAV stopped importing the attachment at your request - Error

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hi all,

I have an employee using NAV 2009 R2, and when they try to upload a file (PDF usually) into NAV the get this error message:

"The program has stopped importing the attachment at your request"

Everyone else can do it fine so it's just for this one user - I had this issue once and it was resolved because the user was trying to upload whilst the attachment was open, but that is not the case for this one.

I have also tried resetting the users preferences/personalisation but still no luck,

Any ideas much appreciated,

Thanks :)  

*This post is locked for comments

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 43,745 on at
    RE: NAV stopped importing the attachment at your request - Error

    Is he getting that error only when PDF is imported ? or with any file ? Can other user login on his system and import it successfully ?

  • Suggested answer
    keoma Profile Picture
    keoma 32,675 on at
    RE: NAV stopped importing the attachment at your request - Error

    sounds to me like that this factbox is part of a dms system. is it zetadocs ?

    maybe that particular user is missing a permission (nav or external system/dms).

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: NAV stopped importing the attachment at your request - Error

    Its for creating an interaction template for a user on the system - If you are unfamiliar with this then I'd imagine it was an external module that I'll have to find out about but to my knowledge I'm sure it's already built in.

    In this section the dialogue box just prompts you upload the attachment like in an e-mail for example, but returns that error.

    The files are scanned from printer to PC in pdf format - no more than 200kb, hope this helps :) and thanks

  • keoma Profile Picture
    keoma 32,675 on at
    RE: NAV stopped importing the attachment at your request - Error

    how do you import the pdf file?

    is that an external module, a customization ?

    what is the size of the pdf file ?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans