Quick Create: Phone call record for incoming calls & Auto-populate phone number field

Posted on by Community Member Microsoft Employee

When we make calls through the field service system to contacts, a phone call quick create form pops up. Is there a way for this to happen when there is an incoming call? Additionally, is there a way for the quick create tab to auto-populate the phone number- Not too sure why it wouldn't do this oob since we are calling through field service and the contacts all have their numbers in the system.

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