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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / ACCESS REMOTE ASSIST C...
Service | Customer Service, Contact Center, Fie...
Answered

ACCESS REMOTE ASSIST CALLS LOG INFORMATION FROM POWERSHELL

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Posted on by Community Member

HI,

Does anyone know how to ACCESS REMOTE ASSIST CALLS LOG (same as calls dashboard) INFORMATION FROM POWERSHELL?

Thanks,

MK

  • Verified answer
    Joao Pratas Profile Picture
    Joao Pratas on at
    RE: ACCESS REMOTE ASSIST CALLS LOG INFORMATION FROM POWERSHELL

    Hi Michail,

    Please find below the entity reference for the phonecall entity:

    phonecall EntityType (Microsoft.Dynamics.CRM) | Microsoft Docs

    Hope this helps!

    Kind regards,

    João Pratas

  • Community Member Profile Picture
    Community Member on at
    RE: ACCESS REMOTE ASSIST CALLS LOG INFORMATION FROM POWERSHELL

    Hi Joao,

    Thanks for your response.

    How would I be able to find the exact entity name of the phone call entity of remote assist to use in the script?

    Thanks,

    Michael

  • Suggested answer
    Joao Pratas Profile Picture
    Joao Pratas on at
    RE: ACCESS REMOTE ASSIST CALLS LOG INFORMATION FROM POWERSHELL

    Hi Michail,

    I am not aware of a way on how to consume the content from Remote Assist Call Dashboard from PowerShell in a straight way.

    Based on the documentation below, Administrators will be able to export these metrics to a CSV or Excel file for manipulation and analysis, that might fit your needs:

    - docs.microsoft.com/.../remote-assist-calls-dashboard

    If the approach above does not work for you, you can try to query the entity that feeds the Call Dashboard: phonecall entity.

    Below you can find some approaches to fetch an entity using PowerShell. In your case, you would be fetching phonecall entity and you would then to build the logic to fit your needs.

    - dandraka.com/.../

    - community.dynamics.com/.../479605

    Hope this helps.

    Thank you.

    Kind Regards,

    João Pratas

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