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HI,
Does anyone know how to ACCESS REMOTE ASSIST CALLS LOG (same as calls dashboard) INFORMATION FROM POWERSHELL?
Thanks,
MK
Hi Michail,
I am not aware of a way on how to consume the content from Remote Assist Call Dashboard from PowerShell in a straight way.
Based on the documentation below, Administrators will be able to export these metrics to a CSV or Excel file for manipulation and analysis, that might fit your needs:
- docs.microsoft.com/.../remote-assist-calls-dashboard
If the approach above does not work for you, you can try to query the entity that feeds the Call Dashboard: phonecall entity.
Below you can find some approaches to fetch an entity using PowerShell. In your case, you would be fetching phonecall entity and you would then to build the logic to fit your needs.
- dandraka.com/.../
- community.dynamics.com/.../479605
Hope this helps.
Thank you.
Kind Regards,
João Pratas
Hi Joao,
Thanks for your response.
How would I be able to find the exact entity name of the phone call entity of remote assist to use in the script?
Michael
Please find below the entity reference for the phonecall entity:
phonecall EntityType (Microsoft.Dynamics.CRM) | Microsoft Docs
Hope this helps!
Kind regards,
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