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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Getting Errors in Unif...
Service | Customer Service, Contact Center, Fie...
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Getting Errors in Unified Service DESK while trying to configure omnichannel integration with CRM

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Posted on by Vilas Chopra 45

The requirement is to integrate Omnichannel with CRM USD.

 

I am facing below issues while configuring CRM USD .

 

Please provide your suggestions how to solve or troubleshoot this issue. In Diagnostics tool, I am being provided with the same error details.

Error:  Hosted  application "Communication Panel " could not be created and other errors depending on this.

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Vilas,

    Maybe you can refer following link, it provides resolution to the error:

    https://docs.microsoft.com/en-us/dynamics365/customer-service/troubleshoot-omnichannel-customer-service#pre-imported-unified-service-desk-configurations-in-customer-service-organization 

    pastedimage1611126640439v2.png

    It need you delete the existing sample solutions before importing the Omnichannel for Customer Service - Unified Service Desk package.

    You can also find solution for more other questions in the above document.

    Also, I find another similar error in the following thread:

    The way is that delete all the folders which exists at C:\Users\<loginUser>\AppData\Local\Microsoft\UnifiedServiceDesk\

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/300496/usd-4-0-the-hosted-application-notesmanager-couldn-t-be-created-contact-your-administrator/868108

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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