Sales credit note for price adjustment of posted invoice line

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Posted on by Hendo

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Hi. We have Dynamics AX2012 R2. We want to be able to create a credit note for a price adjustment only. The adjusted sales price must be recorded against the product for sales value by item reports, and against a customer for obvious reasons. There should not be any physical movement of inventory occurring as a result of this credit note. I've attempted return orders and create credit adjustment ... all which enable a posted sale sales line to be added to a credit note/sales order. But they all want to account for a physical movement of stock!! There appears to be some functionality that would work in the call centre modules which we don't have, but not in the standard AX sales & accounts receivable modules.

Can this be done in AX2012 R3. If so, how can it be done?

Cheers.

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Ludwig Reinhard Microsoft Employee on at

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RE: Sales credit note for price adjustment of posted invoice line

Hello James,

Have you already checked the following related posts?community.dynamics.com/.../109099

community.dynamics.com/.../223186

Best regards,

Ludwig