Customer experience | Sales, Customer Insights,...

Segment Count is greater than the Journey Inflow Count

(1) Share

Report

Posted on by Community member

Ran a pilot test in CI Journey this week. The segment was set up and correctly added, 50,242 records. The Journey was setup and went through like a charm but it stopped at 48,610. So I am short 1,632 emails. I can download/extract the 50,242 contacts in the segment but have no way of extracting the 48,610 sent emails to try and reconcile which contacts did not receive the email. This was done in the Real Time Journey. All contacts have unique and valid email addresses, all have /allow/ emails to this transactional email. I am baffled on why it did not send out all of the email messages but also stumped that I can not easily (or figure out) how to export the records/contacts that RT Marketing sent the messages to.

The journey is simple. Use the segment, and send an email out. The emails went out, but the /inflows/ did not bring in the total number of contacts that the Segment collected.

All responses (7)

Answers (0)

DR-08111709-0 7 on at

Like (0)

Report

Segment Count is greater than the Journey Inflow Count

I am having the same issue. My test segment is only 6 contacts and only 1 of the segment isn't making it into the inflow so I have 5 listed on the inflow. I have checked frequency cap settings and throughput and should be good. Email checks won't work to troubleshoot because only those who make it to inflow will be sent an email. Any ideas?
Community member 11 on at

Like (1)

Report

Segment Count is greater than the Journey Inflow Count

Still have not been able to determine the cause yet.
Madelein Andersen 37 on at

Like (0)

Report

Segment Count is greater than the Journey Inflow Count

We are facing the same problem.

Have you found out why yet?
Community member 11 on at

Like (0)

Report

Segment Count is greater than the Journey Inflow Count

Hi Atif,

Your direction for #3 is perfect, I can now download the email addresses for all emails sent and xlookup (or vlookup) to the segment list. This helps a ton, just wish I figure out why is stopped but at least I will know which ones I am missing.

Thank you.
atfnasm 9 on at

Like (1)

Report

Segment Count is greater than the Journey Inflow Count

Hi Doug,

Can't help with your main query but for issue #3 below:

I find the limitation of 1000 records from the RTM journey interaction data is not adequate. I've been able to pull more rows of data by going to the relevant email itself and looking at the details under 'Delivery Funnel'. If you are using the same email in multiple journeys then you can filter the data for a specific journey.
Community member 11 on at

Like (0)

Report

Segment Count is greater than the Journey Inflow Count

Thanks for the links and info but I was still was unable to figure it out the issue.

1. I do not have a frequency cap on. The email is setup as transactional (frequency cap only applies to commercial).

2. Its not the frequency cap but could be the limit, but I have another journey and it has been sending out about 50 each day (as that is all it is expected to do). Not sure why my original journey stopped with about 1600 to go. I have added a few more to than segment and they are still not going through on that specific journey.

3. The export functionality limits to 1000 rows. I only have Customer Insights - Journeys where the link is for data and says it is only applicable to Outbound Marketing. I am using Real Time Journeys.

If anyone has any other suggestions, I am open to trying anything. I know in the Outbound Marketing I used to be able to export all of the recipients to Excel.
Suggested answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Segment Count is greater than the Journey Inflow Count

Hi,

Have you set the frequency cap for your email to control the maximum number of emails it can send over a period of time.

Limit the number of messages sent with frequency capping - Dynamics 365 Customer Insights | Microsoft Learn

It is also possible that your Monthly interactions for a customer has reached its limit.
Throughput guidance - Dynamics 365 Customer Insights | Microsoft Learn

You can view the Delivery report by clicking on the Delivery and interaction details option of the email.

You can export interaction data in .CSV file format.

Export customer journey insights into a .CSV file - Dynamics 365 Customer Insights | Microsoft Learn

Best Regards,
Dengliang Li