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LCS on-prem Prod. environment update deployment status is always downloading

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Posted on by ShaikhAtif

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"LCS on-prem Prod. environment update deployment status is always downloading",
Package deployed successfully on sandbox env. (Test and Staging)

ENVIRONMENT VERSION INFORMATION
Application release
10.0.9 (10.0.383.20045)
Platform release
Update33 (7.0.5559.41440)

Any idea how resolve it

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vinitgoyal2005 6,332 on at

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Hi,

While waiting for other experts to comment, I would suggest create a Microsoft support ticket for any production-related issues. I assume this is Sev A ticket.

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mhdshb1 1,250 on at

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Hi,

Which version is your local agent?

Is your local agent version the same for Prod and for Test & Staging.

Plus, please send a print screen with the output of the following statements against Orchestration DB:

select * from OrchestratorJob order by LastProcessedDateTime desc

select * from RunBookTask order by StartDateTime desc

Regards,

M

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ShaikhAtif 201 on at

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Hi Muhammad,

Which version is your local agent?

2.3.1

Is your local agent version the same for Prod and for Test & Staging.

Same version

Plus, please send a print screen with the output of the following statements against Orchestration DB:

select * from OrchestratorJob order by LastProcessedDateTime desc

JobId DeploymentInstanceId CommandId State Error Exception QueuedDateTime ScheduledDateTime LastProcessedDateTime EndDateTime

SSERP01-ff4ca602-b9cf-461d-aef9-19d0a1370bbd b1fa3a82-e2d7-43b2-854d-922b76ab12f0 ff4ca602-b9cf-461d-aef9-19d0a1370bbd 3 NULL NULL 2020-07-29 13:09:55.023 2020-07-29 13:09:55.433 2020-07-29 13:10:55.687 2020-07-29 13:11:55.717

SSERP01-a2a35126-6fe7-4b39-90fc-b6237c8a00fa b1fa3a82-e2d7-43b2-854d-922b76ab12f0 a2a35126-6fe7-4b39-90fc-b6237c8a00fa 2 NULL NULL 2020-05-13 16:12:31.973 2020-05-13 16:12:32.003 2020-05-13 17:35:03.947 2020-05-13 17:36:04.037

SSERP01-4c1dbc74-affd-43da-8dea-f6b17b545398 b1fa3a82-e2d7-43b2-854d-922b76ab12f0 4c1dbc74-affd-43da-8dea-f6b17b545398 3 NULL NULL 2020-05-13 13:56:25.357 2020-05-13 13:56:25.387 2020-05-13 15:46:28.607 2020-05-13 15:47:28.650

select * from RunBookTask order by StartDateTime desc

RunbookTaskId Name Description TaskDefinitionName State Order Retries StartDateTime EndDateTime JobId OutputMessage

SSERP01-ff4ca602-b9cf-461d-aef9-19d0a1370bbd-downloadArtifacts downloadArtifacts Download artifacts from LCS OrchestrationService.ArtifactProcessorTask,OrchestrationService 3 1 1 2020-07-29 13:09:55.433 2020-07-29 13:11:55.717 SSERP01-ff4ca602-b9cf-461d-aef9-19d0a1370bbd NULL

SSERP01-a2a35126-6fe7-4b39-90fc-b6237c8a00fa-executePostDeploymentScript executePostDeploymentScript Execute post-deployment scripts OrchestrationService.PostPowerShellRunnerTask,OrchestrationService 2 6 1 2020-05-13 17:35:03.947 2020-05-13 17:36:04.037 SSERP01-a2a35126-6fe7-4b39-90fc-b6237c8a00fa NULL

Regards,

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mhdshb1 1,250 on at

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Hi ,

Can you double check if you have enough disk space on the file share node?

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ShaikhAtif 201 on at

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Hi,

Disk space on file share node enough free space is available, almost 1.1TB is free.

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Lucas Boewood on at

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Hi MadPro,

I did locate a previous case on this issue that suggested the following resolutions.

Redeploy with a clean database and then install the packages.

Update the infrastructure scripts.

Scripts for resolving issues in on-premises environments

docs.microsoft.com/.../onprem-tsg-implementations

Otherwise, I second the suggestion to submit a ticket to our support to have the engineering team assist further. For production, this could be a Severity A case.

Get support for Finance and Operations apps or Lifecycle Services (LCS)

docs.microsoft.com/.../lcs-support

I hope that helps!

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noetico 40 on at

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Good day Sir, I have set up an onprem infrastructure and connected a LocalAgent which is in state "Deploying" but it's been over 24 hours. The output for the queries you gave here are as follows below:

the deploying, pre-deployment and post-deployment all have 0 states and no start date so essentially they haven't started running. There is no warning or error on the Service Fabric and no error in the LCS, is this the usual length of time it may take for the provisioning to start and finish?

AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7-processArtifacts processArtifacts Downloading and/or extracting artifacts from LCS Microsoft.Dynamics.LocalAgent.OrchestrationService.Tasks.ArtifactProcessorTask,OrchestrationService 3 2 1 2022-09-13 11:21:01.437 2022-09-13 11:22:01.540 AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7 NULL

AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7-cleanupSetupModules cleanupSetupModules Cleaning up services Microsoft.Dynamics.LocalAgent.OrchestrationService.Tasks.CleanupModulesRunnerTask,OrchestrationService 2 1 1 2022-09-13 11:19:30.853 2022-09-13 11:20:31.377 AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7 NULL

AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7-executePostDeploymentScript executePostDeploymentScript Execute post-deployment scripts Microsoft.Dynamics.LocalAgent.OrchestrationService.Tasks.PostPowerShellRunnerTask,OrchestrationService 0 5 0 NULL NULL AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7 NULL

AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7-executePreDeploymentScript executePreDeploymentScript Execute pre-deployment scripts Microsoft.Dynamics.LocalAgent.OrchestrationService.Tasks.PrePowerShellRunnerTask,OrchestrationService 0 3 0 NULL NULL AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7 NULL

AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7-setupModules setupModules Deploying services Microsoft.Dynamics.LocalAgent.OrchestrationService.Tasks.DeployModulesRunnerTask,OrchestrationService 0 4 0 NULL NULL AGISDyn-e04ae313-b4f9-4358-b167-52fa33b98bf7 NULL

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noetico 40 on at

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Let me also add that the orchestratorjob shows a deployment state of 3 and error: cb654368-4544-4ec2-9047-9bf29efe6b24, exception is NULL. I have checked what the exception state of 3 means but I cannot find this information. Please assist with clarifying. Thank you.

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