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Customer experience | Sales, Customer Insights,...
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The user authentication failed! Re-Authenticating due to expired token after 12 hours in Dynamics 365

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Posted on by 10

Hi All,

we are using WCF service which connects to Microsoft dynamic 365 Version 1612(8.2.23.16). we are using simplified connection as below and we are using two cached connections as we are fetching data from two CRM servers.

The .Net framework is 4.6.2

The references are below 

<package id="Microsoft.CrmSdk.CoreAssemblies" version="9.0.2.34" targetFramework="net462" />
<package id="Microsoft.CrmSdk.Deployment" version="9.0.2.34" targetFramework="net462" />
<package id="Microsoft.CrmSdk.Workflow" version="9.0.2.34" targetFramework="net462" />
<package id="Microsoft.CrmSdk.XrmTooling.CoreAssembly" version="9.1.0.79" targetFramework="net462" />
<package id="Microsoft.IdentityModel.Clients.ActiveDirectory" version="5.2.9" targetFramework="net462" />

The service works great for about 12 hours only, but after that we are getting an error as ' The user authentication failed! ' and we notice the below in the CRM logs, the security token expires. 

Microsoft.Xrm.Tooling.Connector.CrmServiceClient Information: 8 : Validation of CRM Connection Complete, total duration: 00:00:06.6172066
Microsoft.Xrm.Tooling.Connector.CrmServiceClient Verbose: 16 : New Batch Manager Created, Max #of Batches:50000, Max #of RequestsPerBatch:5000
Microsoft.Xrm.Tooling.Connector.CrmServiceClient Verbose: 16 : Claims Connection Token Debug:
SecurityToken is Not Null
Current Time is: 05/30/2021 23:09:47 + 2 Min for ValidFrom Check Only
Token ValidFrom is 05/30/2021 23:09:40, Is Valid = True
Token ValidTo is 05/31/2021 11:09:40, Is Valid = True
Microsoft.Xrm.Tooling.Connector.CrmServiceClient Warning: 4 : Claims Connection reset tripped
SecurityToken is Not Null
Start From is Valid True
End At is Valid False
Microsoft.Xrm.Tooling.Connector.CrmServiceClient Warning: 4 : Re-Authenticating due to expired token @ 05/31/2021 07:19:18

we have used the below coding

In the webconfig file

  <add name="con1" connectionString="Url=**url**/Orgname;  Domain=domainname;    Username=domainname\***username***; Password=****; AuthType=Office365; RequireNewInstance=True;" />

  <add name="con2" connectionString="Url=**url**/Orgname;  Domain=domainname;    Username=domainname\***username***; Password=****; AuthType=Office365; RequireNewInstance=True;" />

 public OrganizationServiceProxy service;

 var client = CrmServiceClientCache.GetConn(ConfigurationManager.ConnectionStrings["con1"].ConnectionString);
 service = EASclient.OrganizationServiceProxy;

public static CrmServiceClient Get(string connectionString)
{
if (_internalCache.ContainsKey(connectionString)
&& _internalCache[connectionString] != null
&& _internalCache[connectionString].IsReady)
{
return _internalCache[connectionString];
}
else
{
lock (_objLock)
{
if (!_internalCache.ContainsKey(connectionString)
|| _internalCache[connectionString] == null
|| !_internalCache[connectionString].IsReady)
{
ServicePointManager.SecurityProtocol |= SecurityProtocolType.Tls12;

CrmServiceClient.MaxConnectionTimeout = new TimeSpan(0, 0, Convert.ToInt32(ConfigurationManager.AppSettings["CrmServiceClientTimeout"]));
CrmServiceClient crmClient = new CrmServiceClient(connectionString);
if (crmClient.IsReady)
{
_internalCache[connectionString] = crmClient ;
}
else
{
if (crmClient.LastCrmException != null)
throw crmClient.LastCrmException;

throw new InvalidOperationException(crmClient.LastCrmError);
}
}
return _internalCache[connectionString];
}
}
}

Why would the security token not renewed automatically. We are looking of the support to get this problem resolved.

  • MikeYu Profile Picture
    MikeYu 5 on at
    RE: The user authentication failed! Re-Authenticating due to expired token after 12 hours in Dynamics 365

    Hi,

    has the problem been solved? I have the same problem

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