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Customer experience | Sales, Customer Insights,...
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ServerSideSynchronization for Hybrid Scenarios (Exchange online & on-prem, do both sync with Dynamics CRM parallelly)?

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Posted on by 7,396 User Group Leader

Hi All,

Wanted to get a hang of the below - 

  1. We have Dynamics 365 on-premise in place.
  2. We have a few mailboxes in Exchange on-premise 
  3. We also have a few mailboxes on Exchange Online.

Now, Server-side sync was working well with Mailboxes on on-premise itself. However, when some mailboxes were moved online, the server-side synchronization test doesn't complete and hence, the Sync is unsuccessful.

Now, we've been directed by Microsoft support to do this (Server based Authentication) in order for hybrid scenario to work - https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/connect-dynamics-365-on-premises-exchange-online#configure-server-based-authentication

Question - 

  1. Can we have the Dynamics CRM connect to Exchange Online's mailboxes and Exchange on-premise mailboxes synchronization running in parallel?
  2. Is this based on having different Server Profiles in Dynamics CRM pointing to each one of these?

Also, any supporting article/documentation on this would really help.

  • Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at
    RE: ServerSideSynchronization for Hybrid Scenarios (Exchange online & on-prem, do both sync with Dynamics CRM parallelly)?

    Thanks for your response, Yoshika,

    Can you please summarize this for me? As I might not fully understand every aspect mentioned in the document.

    I have D365 on-prem, some mailboxes are on-prem and some online. Does the sync work with online and on-prem mailboxes and synced with multiple configurations to my D365 on-prem? Is having multiple Email Server profiles the right answer?

    Kindly advise.

  • RE: ServerSideSynchronization for Hybrid Scenarios (Exchange online & on-prem, do both sync with Dynamics CRM parallelly)?

    Hi,

    Is this document useful?

    https://docs.microsoft.com/en-us/power-platform/admin/connect-exchange-server-on-premises

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