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Customer experience | Sales, Customer Insights,...
Suggested Answer

Removing unused Topics in Consent Center

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Posted on by 11
I have been looking around on how to hide Topics for Consent Center Preferences.  I couldn't find an answer and wondered if anyone else did the same thing.
  • For Topics, I have deactivated them using XRMToolBox, since I don't see a deactivate button.  Those Topics are no longer showing on the Active Topics list.
  • Next for Active Contact Consent, I filtered the Topics that were deactivated and deactivated those Contact Consents.
  • Lastly I updated the Preference Center removing the checkboxes for the deactivated Topics.
Can anyone tell me if there is any documentation on how to manage topics or if you did the same steps?
I have the same question (0)
  • Suggested answer
    Community Member_ Profile Picture
    12 on at


     
  • Suggested answer
    Fiona_Tiernan Profile Picture
    388 Moderator on at
    Good morning,

    I haven't come across this yet, and haven't spotted anything in the documentation so may be worth raising a ticket directly with Microsoft.

    In the meantime I would have taken the above steps you have already outlined - but hopefully they introduce a cleaner way to manage this in future!

    Kind regards,
    Fiona
  • Suggested answer
    Fyrearm Profile Picture
    64 on at

    It appears that Microsoft does not support the removal of these items directly. It would be helpful if there was an option to easily deactivate them so they don't appear in certain areas. Unfortunately, this feature is not supported. To proceed, you need to identify and remove any dependencies first. After that, you can use SQL 4 CDS in XRMToolBox to delete them. This process can be challenging, so good luck and use at your own risk! Here are some SQL snippets that might assist you:

     
    -- Use criteria that suit your needs; these are just examples
    DELETE FROM msdynmkt_contactpointconsent4 WHERE msdynmkt_contactpointvalue LIKE 'somevalue%'
    DELETE FROM msdynmkt_purpose WHERE msdynmkt_name = 'somename'
    DELETE FROM msdynmkt_topic WHERE msdynmkt_name = 'somename'
    DELETE FROM msdynmkt_compliancesettings4 WHERE msdynmkt_name LIKE '%preference%'
    
     
     

    Does this look better to you?

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