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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Integrated Teams Chat ...
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Integrated Teams Chat Error

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Posted on by BeckyB 30
We have been using Integrated Teams Chat with CRM since the beginning of this year. We have a bunch of Users that we are unable to add as a Participant of the Connected Chat and are given an error message. We ruled out CRM security as we set up one of the Users as a System Administrator and still have the error. Any ideas on how to fix this issue?
 
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Integrated Teams Chat Error
    Hi Partner,
    Has the issue been resolved?
    Have there been any updates? Please feel free to ask me any questions you may have!
    If it has been resolved, can you mark the response as an answer?
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Integrated Teams Chat Error
    Hi Partner,
    When you try to open an existing chat or start a new chat from Dynamics 365, an error might be displayed.
    The error might be displayed because your organization uses Trusted Sites and doesn't enable the URLs for Dynamics 365.
    To resolve this error, change the settings for your browser using administrator rights or a Group Policy Object (GPO).
    https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/troubleshoot-dynamics365-embedcollab-issues
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • RanjithK Profile Picture
    RanjithK 16 on at
    Integrated Teams Chat Error
    Hello,
     
    You might have to try looking into integration setting btw CRM and Microsoft team, looks like user mapping might have some issue. 
    Before ruling out CRM security it would be great to check the user has access to specific record that is shared in the team group, even if the user has the admin privilages. 
    If the CRM is heavily customised there could be custom security role, workflows, or plugins that affect the user access. 
     
    Thank you!
    RK  

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