web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can't see my Marke...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Can't see my Marketing emails created from Customer Journey?

(0) ShareShare
ReportReport
Posted on by Sam Saladino 15

I believe that I am missing a setting.  But, I can't find it.

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi, Sam

    Are you saying that you didn't receive the email from Customer Journey?

    If yes,

    1. Find out the status of the Customer Journey. If it hasn’t started, check the “Start date and time” and the “Time zone” set in the General tab.

     pastedimage1615257411613v3.png

    1. If it has started already, please check the insight of the Customer Journey. If there are some emails undelivered, go to the email insights to see the specific errors.

     1258.png

    1. In the insights of the email, the blocked or delivery failed emails can be found. Try to find the records of the emails which are expected to receive by Timestamp. If they haven’t been delivered normally, refer the following documentation to fit the errors.

    Glossary of common insights terms (Dynamics 365 Marketing) | Microsoft Docs

    pastedimage1615257406350v2.png

    It would be appreciated if there were more details about your problem.

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 209 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 71

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans