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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can't see my Marke...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Can't see my Marketing emails created from Customer Journey?

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Posted on by Sam Saladino 15

I believe that I am missing a setting.  But, I can't find it.

  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi, Sam

    Are you saying that you didn't receive the email from Customer Journey?

    If yes,

    1. Find out the status of the Customer Journey. If it hasn’t started, check the “Start date and time” and the “Time zone” set in the General tab.

     pastedimage1615257411613v3.png

    1. If it has started already, please check the insight of the Customer Journey. If there are some emails undelivered, go to the email insights to see the specific errors.

     1258.png

    1. In the insights of the email, the blocked or delivery failed emails can be found. Try to find the records of the emails which are expected to receive by Timestamp. If they haven’t been delivered normally, refer the following documentation to fit the errors.

    Glossary of common insights terms (Dynamics 365 Marketing) | Microsoft Docs

    pastedimage1615257406350v2.png

    It would be appreciated if there were more details about your problem.

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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